Video-Call Platforms for Online Healthcare
This research work is the first phase of a larger project that aims to identify and develop mobile computing services to benefit patients and physicians while improving health outcomes and reducing healthcare costs. The work reviews existing healthcare teleconferencing software platforms that enable online doctor appointments and nursing at distance. This provides secure and green solution for doctor appointments. It will helps in reducing the traffic which in turn improves the air quality and provides a convenient communication method for several patient groups such as elderly people. Healthcare requirements have been determined by professional experts from m-Health Solutions, the project industry partner. A preliminary research identified and evaluated a list of available teleconferencing platforms that meet the healthcare requirements. Healthcare experts reviewed this list and suggested to review three teleconferencing software platforms for supporting online healthcare services. A comprehensive testing strategy has been designed to evaluate the selected teleconferencing platforms and to identify the necessary online healthcare services that are not implemented by the current teleconferencing technologies. This paper presents details of the preliminary research, the testing strategy used and the testing results including quantitative and qualitative analysis.
Index Terms - Online healthcare, telemedicine, software engineering, teleconferencing, e-Health.